Terms & Conditions
By confirming the order or registering in the online reservation platform kantolin.com, you declare that you agree and accept the following terms, rights and conditions:
CONTRACT OF SALE
The purchase contract between the seller and the buyer is concluded at the moment when the seller confirms the order (the buyer receives an e-mail – order confirmation). From this moment on, all prices and other conditions are fixed and apply to both the provider and the buyer.
Upon completion of the purchase, you will receive an acknowledgment of receipt of the order via email with all the details of your order.
All correspondence between customers is kept electronically.
In order to prevent possible misuse of payment cards and ordering in a foreign name by cash on delivery, it is necessary to enter your mobile number at registration, where we will be able to verify the authenticity of the order and thus at least partially prevent the above abuse.
All prices in the online reservation platform kantolin.com are final according to the day of the order and do not include VAT.
Images accompanying descriptions of individual items may be symbolic and may not reflect the actual color combinations of individual items or any accessories, such as tickets, etc.
WE CURRENTLY ACCEPT THE FOLLOWING METHODS OF PAYMENT:
PAYPAL PAYMENT SYSTEM
You can also make a transfer to our transaction account via the online payment system Paypal. Send the payment to our business email address: firstname.lastname@example.org or you make the payment based on the received e-mail or proforma invoice after placing the order. When making a payment, it is obligatory to state the exact reference and thus enable us to automatically transfer the payment information to our information system, thus ensuring faster execution. The delivery period begins on the day of receipt of funds received on our account.
The concept of paying via Paypal is considered to be very simple, without the need to open a personal Paypal account. To pay via Paypal, you must have an email address and one of the credit cards: Visa, Mastercard, American Express.
Paying through PayPal is one of the safest on the internet because you do not give your credit card information to merchants. Only your PayPal, which is registered as a bank in the EU, has information about your cards, which has this information highly protected (as the conditions for banks apply), so you can be sure of the security of your purchase.
PayPal also has developed control over merchants and customers, so your payment is not compromised in any way.
Payment for products on our site is very simple. Once you confirm the order, select the payment option via PayPal and you will be redirected to a page owned by PayPal. During the redirection, all the necessary data for the execution of the transaction will be transferred. payment for the ordered goods. Log in to your PayPal account or make a purchase without a PayPal account and confirm the payment. You will receive a confirmation of payment by email from both PayPal and us.
The published prices on the item page are valid for payment by bank transfer and payment via PayPal.
When purchasing, you will also be charged the cost of delivery (if any), which depends on the weight of the package and is charged by Post of Slovenia.
Prices are valid at the time of placing the order and do not have a predetermined validity.
Prices are valid in case of payment with the above payment methods and under the above conditions.
Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the event that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.
Your final prices are always those published in the online platform at kantolin.com.
For discounted items, the percentage shown is calculated based on the base price of the item. In the event that the item has the option of additional selection of options that affect the price, this percentage may be different. In this case, the valid sales price and the price shown as regular price and the discount percentage shown is not taken into account.
The order is completed when you receive a notification to your email address with all the information about the order.
In the cart, you have, among other things, the option to calculate postage according to the location of delivery. In the basket, you can also use a discount coupon that you earned in a prize game, to submit a grade and the like, and you can also use a gift voucher given to you by a loved one. Only one coupon or voucher is allowed for each purchase. Coupons and vouchers do not add up
When you decide to place an order, you go to the checkout. The ordering page is transparent and simple. Here you can choose between delivery and payment options. The cashier will respond immediately to your every action and display your final order value. The cash register will also show all the discounts that belong to you when ordering items that you have in the cart at the time you are at the checkout. The system will automatically check if you are entitled to a discount for several items or some other discount or coupon. Discounts are excluded, except in cases that are also visible at the box office.
At the checkout, you are always shown the costs you have when executing your order. You are also shown the cost of VAT.
The purchase contract or your order will be stored in electronic form in our databases. This information is available to you at any time upon your request.
We will send the invoice to you either electronically in your mailbox, which you will specify when ordering, or as an attachment to the package you will receive at home.
DELIVERY OF ORDERED GOODS
We will deliver the goods to you according to the price list of our delivery services.
Goods ordered on the online platform go on the road in the shortest possible time. Within 3 working days at the latest.
Delivery of the ordered goods is performed for us by Pošta Slovenije, which does not charge you any additional commission for payment after collection. Pošta Slovenije delivers the ordered goods in the morning, and in the area of larger post offices you also have the option of choosing delivery after 4 pm at the checkout.
In case of extraordinary dimensions, heavy weight or other extraordinary circumstances, we reserve the right to deliver to you with another delivery service and charge you extra for delivery (if you would otherwise be entitled to free delivery). You will, of course, be notified immediately. For packages of larger dimensions, we can send the ordered goods via another delivery service, as some of our delivery partners do not accept larger loads.
If you are not at the address stated when confirming the order at the time of delivery, you can pick up the package at the nearest post office or call the delivery service, which will leave you a notice and arrange for the next delivery. Package delivery is generally performed in the morning. Before the order is shipped, you can notify us via email or phone that you want delivery to another address. Unless this message arrives too late, we will make sure that the wish is taken into account and that the order arrives at the right address.
AVAILABILITY OF ITEMS
In case the availability of the item is not published on the page, check the availability of the item at email@example.com.
If items are available, they are published on the website. We try to be up-to-date, but due to data processing, there may be a delay in publishing the availability of an individual item when publishing the availability of an individual item. When ordering several items at the same time, in the case of different delivery times (more than 5 days), delivery will be carried out separately in agreement with you.
In the event of delays in delivery, we will notify you by e-mail.
DELIVERY ON SUSPECT OF ABUSE
Goods ordered on the online platform will be withheld on suspicion of misuse of personal data or misuse of payments and will be delivered only upon confirmation of the identity of the buyer and his entitlement to use the payment method used to pay for the ordered goods.
Abuse, despite the efforts of all participants, cannot be completely avoided, so please understand in such cases, as such procedures are only an increase in the security of online purchases.
Delivery costs, which cannot be done free of charge, are roughly taken from the price list of delivery services and can be checked in the shopping cart before placing an order. The price is tied to the weight of the item or items.
REPORTING OF DAMAGED SHIPMENTS
In the event that the shipment is physically damaged, lacks content or shows signs of opening, the customer must immediately initiate a complaint procedure with the delivery service that delivered such a package, namely at Pošta Slovenije by taking the shipment to the nearest post office in in the same condition as you received (without adding or removing anything) and fill in the complaint report.
We always try to ship packages that are best prepared for transport and, if necessary, additionally protect them, but even this is not a guarantee that damage during transport cannot occur. In the event of a report of damage during transport, we will do our best to resolve the complaint as soon as possible.
When registering a damaged shipment during transport, please contact us. We will then contact you with further instructions.
After the final confirmation of the order, the customer is notified by e-mail of the receipt of the order. Typically, the recipient receives an email notification within 5 minutes, but it is not uncommon for the process to take slightly longer due to different email client settings.
The buyer also receives an electronic notification when the goods are shipped. It usually takes a day or two (in Slovenia) for the goods to be delivered to the recipient’s address.
In the event that you may have ordered goods that cannot be shipped within the promised time due to unforeseen reasons, we will notify you of the new delivery time via the provided contact information.
You can also download electronic versions of individual documents for your further use in your account.
We have published discounts in our online platform, which are automatically calculated at the checkout.
You can easily check how much discount you are entitled to at the checkout (without entering your details) when you have the items you want in the cart.
Certain discounts are not excluded, certain are.
Only discounts that are charged at the checkout at the time of placing the order are always valid.
We suggest that you print and archive the above conditions for possible later use.